Refund policy
Returns & Refund Policy
Last updated: July 2026
At BraveBearFit.com, we want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.
Change of Mind Returns
We accept change of mind returns within 14 days of delivery, provided the item is:
- Unopened and in its original, sealed packaging
- In resalable condition with all tags and labels intact
- Not a perishable, consumable, or hygiene product that has been opened
Return shipping costs for change of mind returns are the responsibility of the customer. Once we receive and inspect the item, we will issue a store credit or refund to your original payment method within 5–7 business days.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery at hello@bravebearfit.com with your order number and photos of the issue.
Under the New Zealand Consumer Guarantees Act 1993, you are entitled to a remedy if a product fails to meet acceptable quality standards. Depending on the nature of the fault, we will offer a replacement, repair, or full refund — including return shipping costs.
Supplements & Consumable Products
Due to health and safety regulations, opened supplements, vitamins, and consumable wellness products cannot be returned unless they are faulty or not as described. If you experience an adverse reaction or believe a product is defective, please contact us immediately.
Sale & Discounted Items
Items purchased on sale or with a discount code are eligible for return only if they are faulty or not as described. Change of mind returns are not accepted on sale items.
How to Request a Return
- Email us at hello@bravebearfit.com with your order number and reason for return.
- We will respond within 2 business days with return instructions.
- Please do not send items back without prior approval — unapproved returns may not be accepted.
Refund Processing
Approved refunds are processed within 5–7 business days of receiving the returned item. Refunds are issued to your original payment method. Please note that your bank or card provider may take additional time to reflect the credit.
Contact Us
For any questions about your order or this policy, please reach out to us at hello@bravebearfit.com or visit our Contact page.